I’ve been doing a lot of reflecting on what makes for successful email newsletters and email marketing over the long term.
Not the “hustle a bunch of sales from new subscribers” type of success that a lot of experts and courses seem to focus on. But instead, how do you build the long-term trust and credibility needed for someone to be ready to buy something big and important?
And it’s struck me just how much advice in marketing these days is based on “tricks”. Psychological techniques borrowed from Cialdini, Kahneman, Sherman, Ariely and others.
There’s no doubt that reciprocity, scarcity, urgency, social proof and all those other persuasion techniques do work. But they tend to amplify motivations, not generate them out of thin air.
If someone is seriously considering buying your product then a little deadline can push them over the edge.
But if they think your product is worthless, no amount of social proof, scarcity or urgency is going to get them to buy. In fact, it’s more likely to annoy them and push them further away from you.
So when it comes to writing interesting and engaging emails, for example, the answer isn’t to start with a boring topic and sprinkle on clever writing techniques.
It’s to start with a topic your audience is actually interested in.
Tricks and techniques can help amplify that and make it even more interesting. But the key is to start by understanding what your audience actually cares about and to write about that.
Similarly, the key to persuasion is to start by understanding what your audience actually wants and to show them how your offer gives it to them.
Start with the fundamentals, then add on the cleverness (if it’s needed at all).
But tricks and techniques with no substance behind them just don’t last.